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Testimonials

At Athena Healthcare Group, our residents and their loved ones come first. We love to hear from residents, their friends and family about their experience at our homes. 

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Manager and the team have shown such compassion and respect towards not only my dad but my family during this difficult time. All the team have gone above and beyond to ensure my dad receives top quality care. Such as going to the shop for a newspaper, arranging for dads chair to be brought in from home and ordering in his favourite drink every day. My family and I would highly recommend this new, brilliant care home.

Daughter of Resident, Ivy Gate Lodge, October 2022

The home is beautiful, clean, bright and modern with a homely feeling. The staff are warm, friendly and absolutely professional. The care they have shown my Dad has been exemplary and I couldn't find fault I tried. Highly recommend.

Daughter of Resident, Ivy Gate Lodge, September 2022

There is only one word as far as I am concerned, 'excellent'. Nothing is too much trouble and the staff are always helpful.

Wife of Resident, Ivy Gate Lodge, September 2022

From the moment my husband and I came to view Ivy Gate Lodge, we knew it would be perfect for our friend. The manager and the staff were lovely and made us feel at home straight away. When we brought our friend for a visit, she too fell in love with the place. She couldn't believe that we had managed to find such a warm and friendly place for her to love. Once she moved in, she settled immediately and was very calm and relaxed. The care and attention she has received has been excellent, and the food is outstanding too. Thank you for your kindness and patience.

Friend of Resident, Ivy Gate Lodge, September 2022

Our hearts are broken with the condition of my brother, he needs so much care, understanding and patience. He's been here for almost 3 weeks. Wonderful! All the nurses, carers, housekeeping, catering, secretarial reception, and everyone we have met are kind, compassionate and caring. The manager sets a wonderful example to everyone, sometimes in very challenging circumstances. I can thoroughly recommend anyone to look around and consider this excellent Ivy Gate Lodge for your loved ones. Beautiful.

Sister of Resident, Ivy Gate Lodge, September 2022

After only two days I am exceptionally pleased with the quality and courtesy of management and staff.

Husband of Resident, Ivy Gate Lodge, September 2022

Carehome.co.uk Reviews

My dad has settled in well at Ivy Gate Lodge Care Home. The staff in the home are kind, caring and approachable. They have got to know Dad and accept his personal choices and treat him with respect.

Daughter of Resident, May 2023

My aunt is really well cared for and she loves the staff. We have no concerns at all and would recommend it. It was really nerve-wracking moving into a home but all of our concerns as a family have now gone and we know we made the right choice.

Niece of Resident, April 2023

The care and attention that Mum has received during her stay have been outstanding. There is always someone to check on her and everyone is also so attentive to her needs. Everyone knows Mum and is so personal in the care they give her. It is incredibly comforting as a relative to know that Mum is receiving this level of care all day, every day. Thank you so much.

Son of Resident, April 2023

My mum was admitted to Ivy Gate Lodge Care Home following a hospital stay where her condition deteriorated. From the moment we arrived, she was shown kindness and care by each member of staff. The home is spotless, welcoming and comfortable. Catering is excellent. Care given to my mum is exceptionally good. Staff were understanding and caring during some difficult moments too!  My sister and I both felt cared for by the staff and we were involved in her care at all times. The relationship between the care home and GP is obviously a good one as cross-over care was smooth and organised. I am happy to say that my mum, a retired nurse, received the care, support and protection that she approved of!

Daughter of Resident, March 2023

Manager and the team have shown such compassion and respect towards not only my dad but my family during this difficult time. All the team have gone above and beyond to ensure my dad receives top quality care. Such as going to the shop for a newspaper, arranging for dads chair to be brought in from home and ordering in his favourite drink every day. My family and I would highly recommend this new, brilliant care home.

Daughter of Resident, Ivy Gate Lodge, October 2022

The home is beautiful, clean, bright and modern with a homely feeling. The staff are warm, friendly and absolutely professional. The care they have shown my Dad has been exemplary and I couldn’t find fault I tried. Highly recommend.

Daughter of Resident, Ivy Gate Lodge, September 2022

We are very pleased with Ivy Gate Lodge. Since my husband went there – two weeks ago, he looks better, is very settled and is much more interactive than before! Visiting is always a pleasant experience – the staff are very welcoming, and nothing is too much trouble! The surroundings are clean, bright and airy. It is now his “home”, and he is treated by everyone as such.

Wife of Resident, Ivy Gate Lodge, December 2022

All staff are always ready and willing to help either answer questions or fix with any request needs. Staff are constantly checking on Mum to see if all is well. Always smiling faces and positive attitude from all staff.
Mum is being very well looked after, thank you so very much.

 

 

Son of Resident, Ivy Gate Lodge, February 2023

Had a superb meal for Valentine’s Day. The food and service were excellent. The chef and assistant went to so much trouble to make it a special evening. All the staff/senior nurse are so kind and friendly. The manager is very helpful and friendly. The reception team are amazing.

Wife of Resident, Ivy Gate Lodge, February 2023

Ivy Gate Lodge is a very special place. It is a joy to visit her, sad to leave, but we know she is in excellent care. The staff go more than expected to collaborate on special occasions such as “Birthdays, Christmas to Valentine’s Day”. Thank you.

Husband of Resident, Ivy Gate Lodge, February 2023

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