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Complaints Procedure

Complaints may originate from residents, their family or relatives and be direct or through the Registration Authority. Complaints may be received both verbally and in writing.

We take complaints very seriously and each instance of complaint will be dealt with in accordance with the home’s complaints policy.

We view complaints as an opportunity to identify anything that is going wrong in our organisation and to make it right. Your comments and suggestions for improvements are always welcome.

If you do not feel that we have responded to your complain or you feel that you wish to escalate a complaint, you may do so by contacting:

Care Quality Commission
Newcastle Upon Tyne

Our care teams are ready and waiting to hear from you.

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